LIVE
Professionalism
64%
Below target
Violations
12
Policy breaches
High-Risk
5
Interactions
Incidents
3
Data risks
Priority Alerts
5 NEW
Unauthorized Discounts
14:32

Hostess offering unauthorized cover charge waivers

"Cover चल से कर दो. Gent को ही लेगा फिर इसमें cover चार मतलब खाना पीने included है?"
Personal Relationship
13:45

Appears to have personal relationship with promoter

"I know her again. I know how this currently is going."
Unofficial Payments
12:20

Mentions of "fir cash" and cash payments

"अभी fir cash भी आई है ना fir cash क्योंकि आप cash लेकर आ रहे"
Conversation Risk Analysis
Performance Metrics
+
Policy Adherence 68%
Professional Language 54%
Consistent Pricing 62%
Data Protection 82%
Suspicious Keywords
+
fir cash cash payment cover चल से कर दो I know her coupon दे दिन

Keywords indicating potential policy violations

Immediate Actions
  • • Review unauthorized discount offers
  • • Investigate potential cash mishandling
  • • Address inconsistent pricing issues
Detailed Analysis
Violations Behavior Financial
Time Type Sev
14:32 Unauthorized Discount H
13:45 Personal Relationship H
12:20 Unofficial Payments H
Multiple Inconsistent Pricing M

Unprofessional behavior patterns:

  • Mixed Hindi-English in professional context
  • Overly familiar tone with customers
  • Inconsistent policy application

Financial irregularities:

  • Mentions of "fir cash" payments
  • cash payments instead of official channels
  • Unauthorized discount offerings
📊
Dashboard
⚠️
Alerts
📈
Analytics
⚙️
Settings